The City Bank Limited

Officer, Customer Service/ General Banking


  • Not specific

Job Context

  •  Job Location: Khulna, Phultala, Satkhira, Kanaipur, Faridpur. 

Job Responsibilities

  • This role is a major contact point for customers of the bank and thus is responsible for ensuring maximum satisfaction to the customers through high level of service ensuring compliance to all Bangladesh Bank & Internal policy. The incumbent will be responsible for authorization of all cash transaction, responding to customer queries, complaints promptly & on time.
  •  Handle all sort of customer transaction with accuracy and efficiency to ensure highest level of customer satisfaction.
  •  Receive and resolve customer complaints and queries promptly.
  •  Promote and advise customers on products and services of the bank.
  •  Generate and prepare relevant reports and maintenance of important logs and register to ensure compliance with BB and internal policies.
  • Maintenance of proper processes to ensure smooth operations.


  • Full-time


  • Work at office

Educational Requirements

    Min 4 years of Graduation or Masters in any discipline from any university.

Apply Now !

Additional Requirements

    Age at most 30 years

    Both males and females are allowed to apply

    Good Analytical Ability

    Customer Focus

    Good Listening and communication skills

    Selling Skills

Job Location

Faridpur (Faridpur Sadar), Khulna (Khulna Sadar, Phultala), Satkhira (Satkhira Sadar)

Job Source

 Application Deadline : 6 Feb 2022 

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